In either a new Chat area, or using an input / setting, the ability to ask questions to Hedy on how to find or use a feature would be helpful. For example, after I recorded my first session, it wasn't obvious that I was to go to Sessions and then click the session I just had to see the Details, Chat and Transcript. I found it accidentially by going to every possible place in the UX. When I asked Hedy where the real-time transcript was, it was trying to answer the question related to my session instead.