Incomplete Transcripts
D
Dan
Hi Hedy team,
I’ve run into an issue over the past few meetings where my meeting transcripts weren’t recorded properly. Only part of each meeting was captured, meaning a large chunk of my notes are missing.
Everything seemed to be working normally during the calls, but when I checked the transcripts afterward, I saw that they stopped midway without any warning or error. This has disrupted my workflow, as I rely on Hedy to retain accurate records of key conversations.
T
TheUbster
I had yesterday a similar experience (1st problem with Hedy AI so far) but I'd like to provide more information on the specific case. This was my 1st meeting of the day, duration of the meeting was captured correctly in the session i.e. 35 minutes but the audio file can be played only for the 1st 3 minutes where the conversation was not even started. Obviously the session has no information because there was no dialogue at all in the audio in the initial 3 minutes but strangely the total session time captured by Hedy is correct. As a result I lost completely the meeting notes. I tried to follow the suggestion of Julian, asking support using the App chat.
Autopilot
Merged in a post:
Transcript cutting off before processing
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Pastor Wyatt
In two of my meetings the transcript cut off a while before the end. I kind of wonder if it cuts it off if I end my session before it is done processing? Either way, the Details and summary did not consider any of the material spoken after a certain point.
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Pastor Wyatt
This happened to me too. On a very short chat, at that.
Julian Pscheid
Hi Dan, I'm so sorry to hear about this! We're always trying to improve the stability of the speech recognition. Could you ping us in the support chat in the app, or via support@hedy.bot so we can look into this more?